Refund policy

Patient Appreciation Week Purchase Policy

All Patient Appreciation Week purchases are final, non-refundable, and non-transferable.

Purchases expire 12 months from the date of purchase unless otherwise stated on the individual product or treatment page.

Treatments are subject to medical eligibility and provider approval. Purchasing a treatment does not guarantee that a specific treatment is medically appropriate for you. If you have questions about your eligibility for a treatment, please contact our team before purchasing.

Prescription products require medical approval before they can be dispensed. If a prescription product cannot be dispensed because the purchaser is not medically eligible, the purchase will be refunded. Once a prescription product has been approved and dispensed, the purchase is final.

Individual treatment results vary and are not guaranteed.

Product- or treatment-specific restrictions, expiration dates, location availability, and other terms listed on the applicable product page also apply.

For questions about a Patient Appreciation Week purchase, please call or text 650.964.2200.